Blog
An Amazing Company
www.cd-writer.com
Thursday 5th March became a very bad day. It started off well enough, blue sky, sun and birds chirping, the usual niceties a day has before it decides to dump all over you. I got up, got ready for the day ahead knowing that I was going to London to do some filming, for an MPIUK event at Canada House, Trafalgar Sq. As I got to work everyone was in a jolly mood and so we joked and planned what we were going to do over the next few days to maximise our time while Paul was in the country. So we decided that we needed to do some video editing for his presentations.
I went to the studio and fired up the iMac with the 1TB Lacie HD attached. This is where things start going down hill, the HD would not mount, the power brick was hissing like gas coming out of a pipe and to top it all off the disk would not spin. This has all of my video projects for the last three years on it. It has the latest products that we have developed, our new Be Inspired series, which is rolling out in the next week or two. Everything! So now in my mind I have our latest products burnt off onto DVDs, so all I need to do is duplicate them before Sunday when Paul leaves for Australia and takes them with him.
So I get straight onto the internet to find a DVD duplicating system. I search through all sorts of sites and find CD-WRITER.COM. I look at there site, I find a 3 DVD copier, I talk with Paul about it and place my order. I proceeded to call them up and find out if they could get the burner to me for Friday or Saturday at the latest. At this point I didn’t elaborate on the problem I was facing and simply asked the question. However, I called back to ask if they could get it to me for Saturday and I expanded on why it was so urgent. The lovely lady at the other end was extremely helpful, she took onboard my problem and got on to helping me out. Let me point out that the reason they couldn’t do the Friday delivery was because they needed to assemble the burner. They didn’t have any pre-assembled. At this point the lady informed me that they could get the burner to me for Saturday but it will cost £40 extra for delivery on the weekend. Ok, so I agreed, however she said I will see if I can get this to you for Friday morning.
Now I am traveling down to London to do the filming. I receive an email informing me that the burner is now despatched and is shipping to me. Excellent, thinking that it will get to me Saturday. So the rest of the day goes by and I am happy that at least one on of my problems will be solved. The LaCie HD on the other hand is another issue.
I awoke this morning to find another email telling me that the burner is now out for delivery and will be delivered at the latest of 3pm. I am now extremely pleased, the burner has moved forward in time and will have ample time to get the DVDs burnt fantastic. I get to work just after 9am, we are all talking away in the kitchen when an Interlink delivery van pulls up. Oh yes the DVD burner has arrived. I am ecstatic, I have even more time and this is good.
Now I look at this whole episode and wonder why a company has gone out of its way to get that burner to me. They didn’t have to, they could have settled for the extra cash for delivery on the Saturday. No they didn’t do that, they went for the harder option of getting this burner assembled quicker, and sending out on that days shipment. Why? becasue they want the business, they want the repeat business, they care about their customers so much that they GOT IT DONE!
Lets contrast that with a support ticket I raised with LaCie UK about the 1TB HD. All I wanted to know is if they could tell me which power brick I needed to replace the faulty one I have. A small and simple request, nothing like the request I was asking of a much smaller company. I still have not received a reply to that request.
I have called up CD-WRITER and spoke to someone to let them know how amazed and pleased I was with the level of service. They employee informs me that she will send out an email to everyone to let them know of my delight at their service and promptly took my invoice number.
Please check them out if you need anything for CD & DVD packaging. I want to say a big heart felt thank you to CD-WRITER and their amazing staff. I feel that we need to let people know they have done a good job. We are all too quick to complain but not so quick to praise. Who could you praise? or dould you produce customer service like CD-Writer or are you busy being like LaCie?
**UPDATE**
I have just received a reply to my email from CD Writer. The lady who helped me out is called Jen Holden. I do hope her management I proud. Thanks again.
iToilet: Your interactive toilet from Apple
Genius! I love these type of pokes at Apple. It really shows that people are wanting to be innovative even if it is a joke!
MUSE
Re-blogged from Chase Jarvis website. This was done on a Canon 5D DSLR by EDMOND TERAKOPIAN a UK based photojournalist.
Apple Wheel
I found this on the web. The Onion does such a good job of making this seem real. They did such a good job there were people reblogging this as a new revolutionary product from Apple.
Apple Introduces Revolutionary New Laptop With No Keyboard
Moving a Website
Over the last few weeks I have been looking at Media Temple as my possible hosting solution. The reason being that I need to get several websites all in the same place with a good up time and also the ability to easily add clients domains to the server.
Currently it isn’t that easy for me as all the sites I have hosted with a great company called Purple Cloud. The problem arises that I need more space, more bandwidth and lower costs. I considered trying to carry on with them but found that Media Temple would help with hosting costs. So I am in the middle of moving some of my websites over to Media Temple.
For what I am about to explain I need to tell you that I am a backup freak. I love Apples Time Machine & IMAP email systems (not that it always works well) to keep me in sync with all my devices and to keep as a backup. Now here comes my problems, I need to transfer over several email accounts on all the domains that I am transferring. The next problem is that all the users have been utilising IMAP, so have hundreds of emails stored in lots of folders on the server.
admin
Posted on December 16th, 2008Tags: moving, website, wordpress
in Design, Technology | No Comments »
Add This!
I rescued a human… (plus a special thanks to Sarah)
This is brilliant! I always knew dogs are the more intelligent being.
-
-
You are currently browsing the David Bridle blog archives.
Archives
Blogroll
-
Meta
My Tweets
Great Place to Check Out
My Books
admin
Posted on March 24th, 2009 in Uncategorized | No Comments »